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The SEO Failings of Major UK Highstreet Retailers

Posted by Tom_C

I recently read a couple of posts on e-consultancy about the state of play with major UK retail brands and how they perform online. First was 10 things Asda could do better online, which while I enjoyed didn’t touch on any of the SEO failings of these companies. Kevin’s Supermarkets ignoring SEO for major keywords post touched more on SEO which was nice but I wanted to go into a few more meaty things so here’s my review of the state of play with SEO for major UK highstreet retailers.

While the point of this post is to highlight common mistakes and not to call out individual brands, inevitably I’ve mentioned specific names as examples. This isn’t an attempt to cause offence and I appreciate that even if you know what the right answer is it can be difficult to implement using legacy systems.

Keyphrase Targeting

Who said keyphrases were important? Sometimes you’re just too cool for school. Don’t listen to all those other guys telling you how important keyphrases are – surely it can’t be that important can it?

How Persuasive is Your Marketing?

We know that SEO can deliver traffic, but we know from experience that traffic alone is not enough.

Skeptical consumers require more from your websites’ proposition to relinquish their reservations. This requires persuasion and persuasion marketing.

SEO, relevant and persuasive copy as well as usability all need to work harmoniously in order to shatter prior expectations about what users need from a website in order to take action. One aspect presented without the proper balance of the other can leave the visitor on the fence when it comes to making a decision to purchase.

Transforming a prospect into a customer involves multiple emotional and intellectual layers to facilitate trust. Often, the resolve of the prospect is weathered by a natural layer of mental and emotional buffers to offset the sales process. Just consider it natural reaction to being bombarded from disruptions from advertisements attempting to breach their awareness from every angle.

If you realize it or not, your pages are waging an argument of relevance, persuasion and validity. If you win, conversion occurs, if you lose, then your just another stepping stone for your competition who has structured a better offer, argument or call to action.

Qualified Impressions Translate Into Sales

Its not always the quantity, but the quality of visitor impressions that make the difference. Qualified impressions that translate into leads, sales or click through conversion are the true basis of SEO.

Out of every 100 visitors that visit your site, how many fill out a contact form, pick up the phone, download a special promotional? If you answered 15-25 visitors, then your pages are optimized for lead generation and conversion. Granted not every visitor that finds your site is going to want something from it, the idea is to set the stage for quality vs quantity and the right type of visitor who has a genuine need for your product.

Gartner Tech Forecast: Cloudy and Getting Cloudier

In its latest report on information technology spending, Gartner projects a massive switch by companies to cloud computing.

Why SEO Should Never Be An Afterthought

SEO should never be an afterthought, there are essentially two ways to rank (1) as a result of clear planning with deliberate intent and a master game plan developed over time or (2) hey is it too late to fix this site and eek some performance out of it?

How many times have you ever thought, [...]

Are SEO tools any use?

I have to admit to being a bit of an SEO tool junkie. I must have tried hundreds including the treasure trove at Aaron Wall’s SEO tools. My bookmarks are groaning. Not to mention my Firefox browser SEO plugins.. Consequently I am awash with information which measures every conceivable metric. I have also added to [...]